If you have asked for a refund, then the initial delivery charge will not be deducted, but the full value of the items ordered will be refunded. The cost of returns will be covered by yourself. Variety Silk House, 150-152 Ealing Road, Wembley, Middlesex, UK, HA0 4PY The responsibility of the goods remains yours until it has been received back in our premises. If you wish, you may also insure your parcel. Send any returns back to us through a delivery service that is a signed for so that there is confirmation of your returns. When you return items back, please send a copy of the invoice with goods, so we can process the returns easily – failure to enclose the invoice with the goods means we are unable to identify whom the items are being returned from, meaning we will be unable to process the refund. Any other jewellery items can be returned within the 28 days but please note we will not accept any returns if the labels have been removed.
Sarees: The same return policy applies to sarees, however if the blouse piece has been cut off or removed, the fall been stitched or if the blouse has been stitched or altered, the saree can not be returned.The same applies to soiled, altered or damaged items. If items being returned have been worn, then we reserve the right to send them back to you.Once an item has been altered in any way, this product can no longer be returned.Please be careful when trying on items at home not to stain them in any way, as stained items cannot be returned. All items must be returned unworn, and in a good condition.Failure to do so may result in your return being sent back. All original labels must be intact to be valid for a return, along with the original packaging.
Please note cost of returns is not free and covered by yourself. Items can be returned for a refund within 28 days of purchase. Returns information for items purchased through our website. Please find out about these prior to ordering as these vary from country to country and we would not have your country's tax information to be able to advise you. There may be customs duties and other taxes to be paid for by the recipient and these will depend on your country's own import tax policies. USA, Canada & Rest of the world (customs and taxes) All deliveries will require a signature upon delivery and if there is no-one to take delivery, then a card will be left behind with instructions for collection/delivery of the parcel.